Privacy Policy

Effective Date: 2026

So Simple Solutions Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and disclose information across our websites in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).


The Information We Collect

To provide you with our products and services, we may collect the following information:

  • Identity & Contact Details: Your name, email address, and shipping/billing address.
  • Transaction Information: Details about products purchased, order numbers, and payment status.
  • Technical Data: Your IP address, browser type, and device information to help us maintain site security and performance.
  • Communication Records: Any enquiries or messages sent to our customer support team.

 

Payment Security & Third-Party Providers

We take your financial security seriously.

  • No Card Storage: We do not store full credit or debit card numbers on our servers.
  • Secure Gateways: All payments are processed through secure third-party providers such as Stripe, PayPal, or Afterpay.
  • Provider Policies: When using these services, your data is also subject to the privacy policies of the respective payment provider.

 

How We Use Your Information

We use the data we collect purely to facilitate our business operations:

  • Fulfilment: To process, manufacture, and deliver your orders.
  • Support: To manage warranty claims, returns, and customer service enquiries.
  • Security: To detect and prevent fraudulent transactions.
  • Direct Marketing: To send you updates or promotions, but only if you have explicitly opted in. We comply with the Spam Act 2003 (Cth) and provide an easy "unsubscribe" option in every marketing email.

 

Sharing Your Information

We never sell, trade, or rent your personal data to third parties. We only disclose necessary information to trusted partners who assist in our operations:

  • Payment Processors: To facilitate your transaction.
  • Shipping Carriers: To ensure your order reaches your door.
  • Technical Services: Professional providers who help host or maintain our website infrastructure.

 

Cookies & Site Functionality

We use cookies to remember your preferences and keep our sites working efficiently. You can choose to disable cookies in your browser, though this may limit your ability to use certain features of the website.

 

Data Retention & Your Rights

  • Retention: We retain personal information only for as long as necessary to fulfil orders, meet legal/tax obligations, or provide ongoing support.
  • Access & Correction: You have the right to request access to the personal data we hold about you or to request corrections to inaccurate information.
  • Deletion: You may request the deletion of your data where we are not legally required to retain it.

 

GDPR compliance

  • Your Rights: You have the right to request access to the personal data we hold about you, to correct inaccurate information, or to ask us to delete your data.
  • EU Residents (GDPR): If you are a resident of the European Union, we process your data in accordance with the General Data Protection Regulation (GDPR). You may exercise your rights to data portability or object to certain processing by contacting us.
  • International Transfers: By using our sites, you consent to the transfer, storage, and processing of your information in Australia and other countries as described in this policy.

 

Contact Our Privacy Compliance Officer

If you have any questions or wish to exercise your privacy rights, please contact our Privacy Compliance Officer:

Email: info@sosimplesolutions.com.au

Address:
So Simple Solutions Pty Ltd
[Re: Privacy Compliance Officer]
38 Ramsay Road
Five Dock NSW 2046
Australia