Privacy Policy

Effective Date: [2025]

Your privacy is important to us. This Privacy Policy explains how So Simple Solutions (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website, www.skimguardglobal.com (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.

SECTION 1 – Information Collection and Use

1.1 Personal Information

We collect personal information you provide when you make a purchase, register an account, subscribe to communications, or otherwise interact with our website. This may include your name, email address, billing/shipping address, phone number, and payment details.

1.2 Automatically Collected Information

We may automatically collect certain information such as your IP address, browser type, device information, and browsing activity, which helps us understand how users engage with our site.

SECTION 2 – Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal information based on one or more of the following legal grounds under the GDPR:

Your consent (e.g. to receive marketing emails)

Performance of a contract (e.g. to fulfil an order)

Legal obligation (e.g. record-keeping for tax purposes)

Legitimate interests (e.g. improving our services or preventing fraud), provided these interests are not overridden by your rights

You may withdraw your consent at any time by contacting us (see Section 14).

SECTION 3 – Use of Information

We use your information to:

Process orders and manage your account
Provide customer support
Communicate with you, including sending updates and marketing (with your consent)
Improve our website and user experience
Conduct data analytics and performance monitoring
Comply with legal obligations

SECTION 4 – Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist with payment processing, order fulfilment, data hosting, and marketing. These providers only access your data as necessary to perform their functions and are contractually bound to protect it.

We may also disclose personal information where required by law, legal process, or to protect our rights, users, or others.

SECTION 5 – Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it. A copy of our full data retention policy is available on request.

SECTION 6 – Data Security

We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. However, no transmission or storage system is completely secure.

SECTION 7 – Your Rights (GDPR & Other Jurisdictions)

If you are located in the EEA or UK, you have the following rights under the GDPR:

Right to access your personal data
Right to rectify inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with your local data protection authority

To exercise your rights, please contact our Privacy Compliance Officer (see Section 14).

SECTION 8 – Consent and Control

We will obtain your explicit consent before processing your personal data for purposes such as direct marketing or the use of non-essential cookies. Consent mechanisms may include opt-in boxes or consent banners.

You may update your preferences or withdraw consent at any time by contacting us.

SECTION 9 – Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings.

This Cookie Policy explains how So Simple Solutions (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website www.skimguard.com.au (the “Website”).

By continuing to use our site, you consent to the use of cookies as described in this policy, unless you have adjusted your browser settings or used our cookie consent tool to disable them.

9.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve your user experience, and analyse website traffic.

9.2. Types of Cookies We Use

Type / Purpose

Strictly Necessary / Essential for basic site functions (e.g. shopping cart, login). These cannot be switched off.

Performance Cookies / Collect anonymous information about how visitors use our website (e.g. pages visited, time spent).

Functionality Cookies / Remember your preferences and choices (e.g. language, region).

Targeting/Advertising Cookies / Track your browsing habits to deliver personalised advertising. May be set by third parties like Facebook or Google.

9.3. Third-Party Cookies

We may allow trusted third-party services to place cookies on your device for analytics, advertising, or embedded content. These third parties have their own privacy policies.

Examples include:

Google Analytics
Facebook Pixel
Shopify and its app integrations

9.4. Managing Cookies

You can manage or disable cookies at any time by adjusting your browser settings. Please note that some website features may not function correctly without cookies.

You can also use our Cookie Consent Banner to customise or withdraw your consent.

To find out how to manage cookies in popular browsers:

9.5. Changes to This Policy

We may update this Cookie Policy from time to time. Please revisit this page for the latest version.

SECTION 10 – Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of such sites. Please review their policies before providing personal information.

SECTION 11 – Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us and we will delete it promptly.

SECTION 12 – International Data Transfers

We operate in Australia, but some of our service providers or partners may be located overseas, including in countries outside the EEA. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions under GDPR.

SECTION 13 – Automated Decision-Making and Profiling

We may use automated processes to improve our services and personalise your experience (e.g. product recommendations). These do not produce legal or significant effects on individuals. You can request human intervention or challenge automated decisions by contacting us.

SECTION 14 – Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting our Privacy Compliance Officer.

SECTION 15 – Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it regularly. Changes are effective once posted on this page.

SECTION 16 – Contact Information

If you have questions, concerns, or wish to exercise your data rights, please contact:

Privacy Compliance Officer

Email: info@sosimplesolutions.com.au

Address:

So Simple Solutions

[Re: Privacy Compliance Officer]

38 Ramsay Road

Five Dock NSW 2046

Australia

If you are an EU resident, you may also contact our designated EU representative (if appointed) or lodge a complaint with your local supervisory authority.