Terms & Conditions

Effective Date: [2025]

Welcome to www.skimguardglobal.com (“Website”), owned and operated by So Simple Solutions. These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of products from us. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

1.1 You must be at least 18 years of age or have the consent of a parent or legal guardian to use this Website or make purchases.

1.2 You agree to use the Website only for lawful purposes and in accordance with all applicable laws and regulations.

1.3 We reserve the right to modify or discontinue the Website at any time without notice.

2. Orders and Payment

2.1 All prices are listed in Australian Dollars (AUD) and include GST where applicable.

2.2 We accept payment via approved methods displayed at checkout. Full payment must be received before your order is processed.

2.3 By placing an order, you confirm that all information provided is accurate and complete.

2.4 We reserve the right to cancel or refuse any order at our discretion, including due to suspected fraud or product unavailability.

3. Shipping and Delivery

3.1 We aim to dispatch orders promptly. Estimated delivery times are provided for guidance and are not guaranteed.

3.2 We are not responsible for delays caused by postal services, customs, or circumstances beyond our control.

3.3 Risk of loss or damage passes to the customer upon delivery. Please ensure the delivery address provided is correct.

4. Returns and Refunds

4.1 We offer a 30-day return policy on most items, provided the item is unused, in original packaging, and accompanied by proof of purchase.

4.2 To initiate a return, please contact our support team. Return shipping costs are the responsibility of the customer unless the product is faulty.

4.3 If the product is reported as faulty, we may request that it be returned for inspection. If confirmed defective, we will offer a replacement, repair, or refund in accordance with Australian Consumer Law.

4.4 Digital downloads and opened hygiene-sensitive items may not be eligible for return unless faulty.

5. Product Information

5.1 We strive to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that all content is error-free or up to date.

5.2 Minor variations in packaging or design may occur due to updates or manufacturing improvements.

6. Warranty and Australian Consumer Law

6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

6.2 You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

6.3 You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Intellectual Property

7.1 All content on this Website, including text, graphics, logos, images, and software, is the property of So Simple Solutions and is protected by copyright and other intellectual property laws.

7.2 You may not reproduce, distribute, or exploit any content without our prior written permission.

8. Limitation of Liability

8.1 To the maximum extent permitted by law, So Simple Solutions is not liable for any indirect, incidental, or consequential damages arising from your use of this Website or the products sold.

8.2 Our total liability is limited to the amount paid for the relevant product or service.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites. Access them at your own risk.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

11. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website. Continued use of the Website constitutes your acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

13. Contact Us

For any questions about these Terms, please contact us:

Email: info@sosimplesolutions.com.au

Mail:
So Simple Solutions
[Re: Customer Service – Skim Guard Global]
38 Ramsay Road
Five Dock NSW 2046
Australia