Refund & Returns Policy

Effective Date: [2025]

At Skim Guard Global, we stand behind the quality of our products. If something isn’t right, we’re here to help. This Refunds & Returns Policy outlines your rights and our procedures relating to returns, refunds, and warranty claims. By purchasing from www.skimguard.com.au (the “Website”), you agree to the terms below.

1. Faulty or Damaged Goods

If your item is faulty or damaged, we’re committed to making it right.

1.1 Faulty Product Returns

  • Please notify us at info@sosimplesolutions.com.au within 30 days of purchase. Include your order number or name used to place the order.
  • We will review your claim within 48 business hours.
  • If approved and once received and inspected, we’ll offer a repair, replacement, or refund, in line with Australian Consumer Law.

1.2 Transit Damage

  • If your product was damaged in transit, you must notify us within 24 hours of delivery.
  • Please include clear photo evidence of the damage (prior to opening the packaging).
  • Keep all original packaging materials for any investigations or claims.

2. Change of Mind

While we do not generally accept change-of-mind returns, we may approve them at our discretion.

2.1 If Approved, These Conditions Apply:

  • Notify us by email within 30 days of purchase.
  • Items must be unused, in original packaging, and in resalable condition.
  • Return shipping is the customer’s responsibility.
  • A restocking fee may apply.
  • Change-of-mind returns are not available for digital goods, perishable items, or gift cards.

3. Warranty Claims

All Skim Guard Global products are covered by a warranty in line with Australian Consumer Law.

3.1 Warranty Conditions

  • Proof of purchase is required for all warranty claims.
  • Warranty does not cover misuse, accidental damage, or normal wear and tear.
  • Depending on the issue, we may offer a repair, replacement, or refund.
  • This warranty does not affect your statutory rights.

4. Returns Procedure

Before returning any item, please contact us at info@sosimplesolutions.com.au for return instructions.

4.1 Return Address

All approved returns must be sent to:
So Simple Solutions – Returns Department
38 Ramsay Road
Five Dock NSW 2046
Australia

5. Return Shipping and Responsibility

  • Customers are responsible for the cost of return shipping (unless the item is faulty).
  • We recommend using a tracked, insured service to protect against loss or damage.
  • Customers are responsible for packaging returned items securely.
  • Proof of shipment should be kept until the refund or replacement has been processed.

6. Refund Process

  • Once returned items are received and assessed, approved refunds will be processed to your original payment method.
  • Please allow up to 10 business days for the refund to appear, depending on your payment provider.
  • Any applicable restocking fees or deductions (e.g. original shipping costs) will be clearly communicated and applied where appropriate.

7. Customer Support

If you have any questions or need help with a return or warranty claim, please reach out:

Email: info@sosimplesolutions.com.au

Phone: (02) 9712 1022

Mail: So Simple Solutions, 38 Ramsay Road, Five Dock NSW 2046, Australia

8. Policy Updates

This policy may be updated from time to time. The current version is effective as of the date shown above. We recommend reviewing this page periodically to stay informed of any changes.