Shipping Policy

1. Order Processing and Dispatch

• Orders are typically processed within 2–3 business days (excluding weekends and public holidays).
• During peak periods or promotional events, processing times may be extended.
• You will receive a shipment confirmation email with tracking details once your order has been dispatched.
• Orders are dispatched using Australia Post or reputable courier services, depending on your location and the size of your parcel.
• All orders are shipped from Australia.

2. Domestic Shipping (Australia)

• Delivery costs and estimated times are displayed at checkout based on your delivery address.
• Standard and express shipping options may be available, depending on your location.
• From time to time, we may offer free standard shipping promotions within Australia.
  

• Risk in the goods passes to you once the parcel leaves our premises.
• Title in the goods transfers upon receipt of full payment, including shipping charges.
• Delivery timeframes are estimates only and cannot be guaranteed.
• We are not liable for delays caused by postal services or courier networks.

• Please ensure your shipping details are accurate. We are not responsible for delays or losses due to incorrect address information.
• Redelivery or redirection requests may incur additional charges.
• We recommend including a valid phone number and email address for delivery updates and courier contact.

3. International Shipping

• We currently ship to selected international destinations.
• Availability of international shipping options will be visible during the checkout process.

• Shipping rates and delivery times vary by destination and are calculated at checkout.
• International customers are responsible for ensuring our products comply with local import regulations.
• So Simple Solutions is not liable for delays caused by customs processing or issues beyond our control.

4. Customs, Duties and Taxes

• All customs duties, import taxes, or local handling charges are the responsibility of the customer.
• Charges imposed during or after shipping (e.g. VAT, tariffs) are not included in the product price or shipping fees.
• Skim Guard Global is not liable for any customs-related delays, fees, or refusals.

5. Tracking and Delivery Confirmation

• You will receive an email with tracking details once your order has shipped.
• Tracking links may take up to 48 hours to activate after dispatch.
• If you do not receive tracking details, please contact our customer support team for assistance.

6. Damaged or Lost Deliveries

• We take care in packaging our products, but if your order arrives damaged or does not arrive, please notify us within 24 hours of delivery.
• For damaged items, please provide photographic evidence of the outer packaging and item condition before opening.
• Keep all packaging materials as they may be required for insurance or investigation purposes.
• Claims made outside the 24-hour window may not be eligible for compensation.

7. Returns and Refunds

• For information on how to return an item or request a refund, please refer to our Returns and Refunds Policy.
• Change-of-mind returns are accepted under specific conditions, and shipping costs are the responsibility of the customer unless the product is faulty.

8. Policy Updates

9. Contact Us